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Mastering Zendesk

Cedric F. Jacob




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 | #1082147 in eBooks |  2017-01-13 |  2017-01-13 | File type: PDF

||1 of 1 people found the following review helpful.| This book is a bit of a disappointment. If you are just getting started with Zendesk|By Peetzaa|This book is a bit of a disappointment.

If you are just getting started with Zendesk, this book will be quite valuable. The ideas behind mapping out support processes, and laying the groundwork within Zendesk are very useful. It took me several years to get our instance|About the Author||Cedric F. Jacob|Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to

Key Features

  • Deep dive into the functionalities of Zendesk and improve your organization's customer services
  • Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools
  • A master level guide that manages tickets, channels, and workflows along with advanced security features

Book Description

Zendesk is a cloud-based customer service solution that is widely used because it is easy...

You can specify the type of files you want, for your gadget.Mastering Zendesk   |  Cedric F. Jacob. I was recommended this book by a dear friend of mine.

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