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| #1528973 in Books | 2013-02-05 | Original language:English | PDF # 1 | 9.02 x.56 x5.98l,.79 | File type: PDF | 264 pages||1 of 1 people found the following review helpful.| Excellent source of ITSM leadership advice|By Corde Wagner|From my own experience in recent years, this is an excellent source of information and wisdom for anyone who is now, or will soon be starting an effort to build an ITSM program or Service Management Office (SMO). The authors make practical recommendations for those things that the ITSM practitioner must do, they note wh|About the Author|Angelo Esposito is a Program Manager with Jacobs Technology, and is currently advising the US Navy on its Enterprise ITSM transformation. Angelo is a former CIO with over 25 years' experience gained in a variety of sectors including commercial,
You've read the books, but... A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve an organization's business objectives. The official ITIL® volumes explain what service management is, how the processes work and fit together, and why IT shops should adopt the practice, but they are notoriously vague on how to design and implement an ITSM ...
You can specify the type of files you want, for your gadget.Ten Steps To ITSM Success | From It Governance Publishing. A good, fresh read, highly recommended.
