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Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Aleksander Szlam, Ken Thatcher




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 | #4134840 in Books |  CRC Press |  1996-01-05 |  1996-01-03 | Original language:English | PDF # 1 |  9.00 x.43 x6.00l,.58 | File type: PDF | 172 pages

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||2 of 4 people found the following review helpful.| the bible|By Miss Bishop|This is the Bible of telemarketing. You must read this book by the father of predictive dialing.!|About the Author|Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,



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