[PDF.41xm] Introduction to Help Desk Concepts and Skills

Introduction to Help Desk Concepts and Skills

[PDF.pj07] Introduction to Help Desk Concepts and Skills

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 | #1576381 in Books |  2003-09-17 | Original language:English | PDF # 1 |  10.70 x.70 x8.30l,1.75 | File type: PDF | 464 pages

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||0 of 0 people found the following review helpful.| Good for basic HD concepts|By Jonathan White|The book is pretty good, and it covers good things like phone skills and what not. however, the book was written in 2004, so some of the technological things listed are a little outdated by today's standards. I don't think the demand is super high for these type of books, so I am not sure if they will make an updated version!|0 of|From the Back Cover||Essential IT Skills for On-the-Job Success |Mike Meyers, one of the premier computer and network skills trainers, has developed a learning system designed to teach key IT principles in an easy-to-understand style that will prepare you for an

"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and t...

You can specify the type of files you want, for your gadget.Introduction to Help Desk Concepts and Skills   |  Susan Sanderson. I was recommended this book by a dear friend of mine.

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