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Information Technology Enabled Global Customer Service

From Brand: Idea Group Pub




[PDF.kd84] Information Technology Enabled Global Customer Service

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 | #11549408 in Books |  Idea Group Pub |  2002-11-04 | Original language:English | PDF # 1 |  10.00 x7.00 x.75l,1.49 | File type: PDF | 298 pages

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||About the Author|Tapio Reponen is a professor of Information Systems at Turku School of Economics and Business Administration, Finland. Currently he is the Rector of the School. He has earned his B.Sc. degree in 1970, M.Sc. degree in 1973 and D.Sc. (Econ.) in 19

In the modern business environment, competitiveness calls for integrating the potential of information technology to well-functioning global logistics. This manual combines theoretical consideration and practical experiences in implementing new customer service models.



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