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Foundations of Service Level Management

Rick Sturm, Wayne Morris




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 | #1505723 in Books | Color: Tan |  2000-04-15 | Original language:English | PDF # 1 |  8.90 x.70 x5.90l,1.07 | File type: PDF | 272 pages

||26 of 26 people found the following review helpful.| Foundations of Service Level Management|By K. Kameshwaran|The recent book on "Service Level Management " by Rick Sturm et al, is an important addition to the very limited number of books available in this subject area.
The state of the art in Service Level Management has been clearly brought out in the book. It offers sound and practical advice on building service|From the Back Cover||Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companie

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network manag...

You can specify the type of files you want, for your gadget.Foundations of Service Level Management   |  Rick Sturm, Wayne Morris. A good, fresh read, highly recommended.

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